Return & Exchange Policy
To return or exchange your order, our amazing customer service team is here to help!
Returns & Exchanges must be initiated and sent within 7 days of receiving your order.
Returns of Damaged Items & Shipment Errors
If the item returned is damaged, or a packing error occurred on our part, Myghty Nine1 will be responsible for your return shipping cost. US Customers will receive a prepaid return shipping label free of charge. International customers will received reimbursement for standard first class (or air mail) shipping (no greater than the original shipping cost). Packages sent back using expedited shipping will not receive a full postage refund.
Returning Unwanted Items for Exchange or Refund
If you have received an item that you would like to exchange or return for a refund, Myghty Nine1 provides you with several hassle free alternatives. If you would like Myghty Nine1 to send you a return shipping label for the item (available only for US shoppers), we wilil do so for a flat fee of $6. Once you authorize this additional charge, we will generate a return label that will be emailed to you. Alternatively, US customers and international customers can send the item back to Myghty Nine1 directly, incurring the return shipping cost on themselves.
Upon receiving the return shipping label, send the item(s) back to the return address with a note on the inside referencing your order number and letting us know what you'd like to do (exchange or refund). If you're interested in an exchange, make sure that the item/size you are requesting is available on the site beforehand. Once we receive package we'll take care of the exchange or refund. Exchanged items will be shipped back to customers free of additional charge.
Returns During Holidays
During the month of December, Myghty Nine1 will extend its 7 Day return window. Orders must be postmarked by January 15th to receive credit for exchange or refund. Items must be in new* condition with all original tags attached.
To begin the return or exchange process, please complete the following steps:
- Email us below or @ firstname.lastname@example.org. Subject line should read as follows “Order# (Your order number here)” and requested action: Refund or Exchange. In email body please provide, name, contact number and brief message of what items you would like to return or exchange.